FAQs
What is your shipping process?
&
What payment methods
do you accept?
1
We offer overnight shipping through FEDEX, an approved reptile shipping HUB Mon-Wed only. We do not ship Thurs-Sun as to not risk any overnight holds in a facility. We only ship when weather conditions are safe for both the shipping hub, and the receiving hub. We guarantee that your reptile will arrive at the HUB alive and in good health. We cannot guarantee/nor are responsible for lack of good health of the animal if it is not immediately picked up from the HUB. Below are the steps we take to ensure a healthy arrival:
Get payment and shipping information from the buyer.
We accept Cash, Apple Pay, CashApp, Chime, & Paypal.
Discuss an appropriate shipping date for both the shipper and buyer.
Check weather conditions for both our shipping hub and the buyer’s receiving hub. If conditions allow, we will proceed. We do have heating and cooling packs to ship with if need be to ensure a safe arrival.
If conditions do not allow for shipping, we will hold your animal for as long as needed for no extra fees. When conditions let up, we will discuss shipping dates.
Weigh and feed the gecko that is being shipped day before. Written notice of feeding schedule and weight will be added to the box.
Ship gecko on the scheduled shipping date and send tracking information to buyer, letting them know there new Mythling is on its way!
**Please note, once the gecko has been shipped, we are no longer responsible for the health or well-being of the animal.
**If, in a rare occurrence, a DOA happens, we require evidence of DOA within 2 hours of pick up for a refund, exchange, or credit toward a future collection.
Can I reserve a reptile?
2
Yes! We offer payment plans where full payment is due up to 14 days after purchase, with a required 10% or $25 deposit, whichever is greater, for a holding fee. A holding fee is non-refundable and required. Animals on hold will not be shipped until the full payment is received. However, the shipping label will be created day of holding fee payment.
Do your reptiles come with genetics?
3
Whenever possible, we provide lineage, known genetics, and parental/grandparental information to help our buyers make informed decisions, especially those interested in future breeding projects.
We also provide fired up-fired down images of the gecko you are inquiring about.
Do you offer care support after purchase?
4
Absolutely! We are always happy to answer husbandry questions and provide guidance after you bring one of our animals home. Our goal is to set both you and your new reptile up for long-term success.
We also provide basic care sheets that we are happy to send with your animal if specifically requested.
If you can no longer care for your reptile 3 days (or later) after pickup date, we will not issue a refund.
If you can no longer care for your reptile day of pick up, we will issue a 25% refund as long as there is* evidence of no health concerns for the animal*. The buyer is responsible for any return shipping fees.
While we cannot guarantee we can take every animal back, we encourage our customers to contact us before surrendering or rehoming one of our reptiles. We’ll do our best to help you find the best solution for both you and the reptile.